Refunds Policy

If for any reason you aren’t absolutely blown away by your hand-made we would absolutely love to make it right in any way we can. 

We stand by our products 100%. If you are not satisfied we will issue you store credit of your order value (what you paid after discount if applicable). Also please note your original shipping cost with your order ( if any ) is non-refundable.

Exchanges: If you need to exchange an item or two, please do so within 14 days of receiving your order. Exchanges are only eligible if its unused, unwashed and not altered in anyway. Exchanges for different designs are not accepted. Email us at contact@ravebonfire.com for instructions and exchange item / size and we will get the correct item(s) sent to you.

Damaged or Defective Item: If you received a defective, damaged or an incorrect item, contact us within 2 days of receiving your order and we will get it sorted out immediately. Email us at contact@ravebonfire.com .

if the package has been opened, the customer is entitled to declare any problems or defects in the items within 2 days of receiving the order. To be eligible for a return, items must be in unused, unwashed, and unaltered condition. We appreciate your understanding and cooperation in adhering to these guidelines to facilitate a smooth return process for our customers.

Return : We accept returns for store credit up to 7 days from receiving your order as long as it’s unused, unwashed and not altered in anyway.

Cancellations: Unfortunately, due to our on-demand manufacturing process, we are unable to cancel any orders more than 24 hours from the time of purchase.

• If your order shows “delivered” and you did not receive it. Please contact your local courier and file a claim.
• We are not responsible if the given address is incorrect and we will not replace/refund with store credit if it is delivered to the incorrect address. Please contact us before it ships to change the address if you find any errors with your address.

We only offer store credit for returns.

• Please do not file a claim or dispute through PayPal or your bank without first contacting us. It is our goal to provide you with the highest level of customer service and satisfaction and escalating a situation to such extremes without contacting us first will only result in delays of a conflict resolution.

Items that are not eligible for returns are

• Customized Item.